Záloha vzpomínek – digitising of audiovisual media
Provider: Ivo Kleňha
Company ID (IČO): 66375274 · Not VAT registered
Registered address: Za Zelenou liškou 1586/2a, 140 00 Prague 4
Premises (handover of media in person): Přímětická 10, 140 00 Prague 4 – Krč
Email: info@zaloha-vzpominek.cz
Phone: +420 607 828 970
Website: zalohavzpominek.cz
These Terms take effect on 1 January 2026
1.1 These General Terms and Conditions (the „Terms“) govern the mutual rights and obligations between Ivo Kleňha, Company ID 66375274, as the provider of audiovisual media digitising services (the „Provider“) and the natural or legal persons ordering those services (the „Customer“).
1.2 The services consist primarily of digitising video tapes (VHS, VHS-C, Video8, Hi8, Digital8, miniDV) and DVD discs, converting them to digital form and storing them on a chosen medium or in cloud storage.
1.3 These Terms form an integral part of every contract concluded between the Provider and the Customer. Where an individual contract provides otherwise, that contract prevails over these Terms.
1.4 The contractual relationship is governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.
2.1 An order may be placed in person at the premises, by email, by telephone or through the web form.
2.2 The contract is concluded when the Provider confirms the order, or when the media are physically handed over for digitising.
2.3 The Customer must give the Provider true and complete information needed to fulfil the order (name, contact details, description of the media, required output).
3.1 The price for digitising is based on the actual length of the footage. Only genuine footage is charged; blank sections, static and recorded television are not charged.
3.2 The base price is 250 CZK per hour of footage. Volume rates published on the Provider's website apply to larger orders.
3.3 The minimum order value is 300 CZK regardless of the total length of the footage.
3.4 Additional services (storage, repair, editing, express processing) are charged on top of that price according to the current price list.
3.5 The Provider does not require a deposit up front. The price is payable only after the order is completed and the Customer has checked it.
3.6 Payment may be made in cash, by payment card, by QR code, by bank transfer or cash on delivery (for postal orders).
3.7 The Provider is not registered for VAT; the prices stated are final.
4.1 The standard turnaround for orders of up to 5 tapes is 7 working days from handover. For larger orders the turnaround is agreed between the parties and recorded on the Handover Receipt.
4.2 The Customer may request express processing. The price for express handling is increased by 50 %.
4.3 The digitised content is handed over in person at the premises, sent to the Customer's address (via Balíkovna or Czech Post), or made available through remote access to secure cloud storage.
4.4 Return shipping via Balíkovna is free on orders over 1,000 CZK.
5.1 The Provider carries out digitising with professional care and uses professional equipment (Panasonic NV-HS1000, Canopus ADVC 300 with TBC).
5.2 The Provider is not liable for reduced quality of the resulting recording where that quality is caused solely by damage, wear, mould, demagnetisation or other degradation of the medium supplied.
5.3 Where a medium is irreversibly damaged while with the Provider through gross negligence, compensation is capped at twice the price paid for digitising that order.
6.1 The Customer must check the result of the digitising on handover, or without undue delay after receiving it.
6.2 The Customer may exercise rights arising from defective performance within 24 months of receiving the result. A complaint must be made in writing (by email) describing the defect and, where possible, with a photograph or a sample file.
6.3 The Provider will deal with a complaint without undue delay and within 30 days at the latest. If the complaint is upheld, the Provider will redo the digitising, or grant a reasonable discount or a refund.
7.1 A Customer who is a consumer has the right to withdraw from a contract concluded at a distance within 14 days of its conclusion, without giving a reason.
7.2 Withdrawal is not possibleonce the services have largely been performed (for example digitising has begun), as this is a service tailored to the Customer's requirements.
8.1 The Customer must collect a completed order within 30 days of being notified that it is ready.
8.2 After that period the Provider is entitled to charge storage of 20 CZK for each day or part thereof of storage.
8.3 If the Customer fails to collect the order even within 45 days of being notified that it is ready and does not respond to the Provider's reminders, the Provider may dispose of the uncollected media and digital data in an appropriate manner. This does not affect the Provider's right to payment for the order.
9.1 The Provider undertakes to keep the content of the media supplied confidential. The content is seen only by the person carrying out the digitising, and solely for quality checking and any editing.
9.2 The content is never passed to third parties except with the Customer's express consent or where required by law.
10.1 Processing of the Customer's personal data is governed by a separate document, the „Privacy Policy“, available on the Provider's website.
10.2 The Provider keeps a backup copy of the digitised content for 12 months after the order is completed, in case the Customer loses the resulting medium. After that period the backup is permanently deleted.
11.1 The parties will seek to resolve any disputes amicably in the first instance. Out-of-court resolution of consumer disputes is handled by the Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, www.coi.cz.
11.3 These Terms are a translation of the Czech original. In the event of any discrepancy between the Czech and the English version, the Czech version prevails. The binding Czech wording is available at zalohavzpominek.cz/vop.html.
11.2 These Terms take effect on 1 January 2026 and may be amended unilaterally by the Provider. Contracts already concluded are governed by the version of the Terms in force at the time they were concluded.
Prague, 1 January 2026